Tving Faces Backlash After 85% of Data Breach Victims Abandon Convoluted Claim Process

Tving's compensation program for its June data breach has seen only a 14.1% claim rate, with just 2.75M of the 19.53M affected users successfully navigating the manual application process by Sept 30. The current cost to Tving sits at roughly 55.04B won, averaging about 20,000 won per claimant paid out primarily in 5,000 won platform points and premium viewing features rather than cash. Lawmakers are heavily criticizing the manual opt-in design, noting older users are disproportionately locked out of relief and comparing it poorly to SK Telecom's automatic 500B won bill discount protocol for 24M customers in a past breach. Victims are reportedly hesitating to finalize claims out of concern that accepting the platform coupons could legally waive their right to participate in future damage suits. "Causing a massive personal data breach and then offering only a short application window, cumbersome procedures and compensation that victims can hardly feel is window dressing rather than genuine redress." — Rep. Park Jung-ha